TKE (formerly thyssenkrupp elevator) provides industry-leading urban mobility solutions, including commercial elevators, escalators, and residential home stairlifts.
TKE, formerly known as thyssenkrupp elevator, is a global leader in urban mobility solutions and accessibility systems.
For the residential market, TKE Home Solutions designs and manufactures advanced mobility products such as the S100 and Flow X stairlifts for both straight and curved staircases. Their home mobility systems emphasize safety and independence, frequently incorporating advanced features like integrated emergency Call Modules that allow users to connect to emergency contacts instantly and reliably.
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You can browse or download user manuals and troubleshooting guides for TKE stairlifts, such as the S100 and Flow X models, directly on this page.
A flashing red light generally indicates that the Call Module is not connected to a base station, no base station is selected, or the module has lost its power supply and the backup battery is charging. Consult your user manual for specific model troubleshooting.
Press the yellow alarm button for 4 to 7 seconds until you hear a dialing tone. Release the button, and the light should turn green. You can then communicate by speaking in the direction of the alarm button.
Yes, TKE Spare Parts maintains a limited warranty policy for official replacement parts. You can file a warranty claim or review the policy directly on the official TKE websitus.