Bartender Software
Spesifikasi
- Product Name: BarTender Support System
- Saluran Dhukungan: Web-based support case creation
- Availability: Based on business hours and request time
- Priority Levels: Urgent / Business Critical, High / Degraded Service, Normal, Low
- Office Hours: Monday to Thursday – Americas (4 am6 pmm PST), EMEA (9 am6 pmm CET), APAC9 am6 pm6pm CST), Jap9 am5 pmm-5pm JST); Friday – 9 am5 pm9am-5pm CET)
Pandhuan Panggunaan Produk
Lembar Informasi Piranti Lunak BarTender®
For BarTender® customers on any currently supported BarTender version with Standard Maintenance and Support, Technical Support is available during business hours with a first reply time Service Level Target (SLT) of two (2) business hours* for Urgent Issues, according to the priority level definitions listed below. Standard Maintenance and Support is also available for 30-day Trial licenses during the trial period.
Carane Nggawe Kasus Dhukungan Anyar
- Navigasi menyang [Dhukungan Kontak] webkaca: Bukak ing webkaca lan nggedhekake menu gulung mudhun. Pilih "I want to log a new Support Case."
- Enter your BarTender Support Number: Input your
Support Number and click Continue.- Nemokake Nomer Dhukungan:
- Ing Desainer BarTender: Menyang Pitulung> Babagan.
- Ing BarTender Cloud: Navigasi menyang Ngatur Akun Cloud> Umum.
- Complete the required fields: Provide information for each available field to the best of your ability. Fields marked with an asterisk (*) are mandatory. Once all necessary details are entered, click Create Support Case.
- Nampa ID Tiket: Sawise diajukake:
- Your Support Ticket number/ID displays at the top of the screen.
- Your Support Ticket number/ID displays at the top of the screen.
Cathetan: Kasedhiyan saluran dhukungan langsung bakal ditemtokake kanthi otomatis adhedhasar wektu panyuwunan lan jam kerja kita.
Kanggo masalah produksi misi-kritis, nalika ngirim kedadean liwat web wujud, web formive a guaranteed two (2) business hours first response time at the provided email address, make sure to:
- Fill in every field.
- Select urgent for the business impact of your issue.
- For BarTender Cloud, critical availability issues enable the Cloud Outage kothak centhang.
Jam Kantor Dhukungan Teknis
Support is available during specific hours bathe sed on the region.
Refer to the following schedule:
| Senin nganti Kamis | Jumuwah | |
| Amerika | 4 esuk - 6 sore PST | |
| EMEA | 9am - 6pm CET | 9am - 5pm CET |
| APAC | 9 am – 6 pm CST | |
| Jepang | 9am - 5pm JST | |
Kabeh kantor mirsani preian lokal. Dhaptar lengkap tutup liburan bisa ditemokake ing: https://www.bartendersoftware.com/about/holiday-closures/
Priority Level Definitions
|
Urgent / “Business Critical” |
The highest priority. This status represents a complete loss of service or a significant feature that is
completely unavailable. Status iki mung ditrapake kanggo instalasi BarTender sing wis mlaku ing produksi lan ora bakal ditrapake kanggo masalah pembangunan utawa masalah ing s.taging lingkungan. |
|
dhuwur / “Degraded Service” |
Status iki kalebu masalah intermiten utawa fitur penting sing sebagian ora kasedhiya.
Status iki mung ditrapake kanggo instalasi BarTender sing wis mlaku ing produksi lan ora bakal ditrapake kanggo masalah pembangunan utawa masalah ing s.taging lingkungan. |
| Normal | This status includes product questions, feature requests, and issues that do not affect production. |
| kurang | Status iki kalebu pitakonan rutin lan masalah kegunaan cilik. |
For detailed information on availability, support channels, and time targets, visit the Availability and Channels for Support section on bartendersoftware.com.
Visit Availability and Channels for Support for further information and conditions on our time targets, support channels, and availability.
© 2025 Seagull Software, LLC. BarTender, BarTender Cloud, Intelligent Templates, Drivers by Seagull, the BarTender logo, the BarTender Cloud logo, and the Drivers by Seagull logo are trademarks or registered trademarks of Seagull Software, LLC. All other trademarks are the property of their respective owners. PRT 0058_EN
Pitakonan
Dokumen / Sumber Daya
 | Bartender Software |
Referensi
- Desain Label Barcode lan Piranti Lunak Printing | BarTenderbartendersoftware.com
- Availability and Channels for Support – Seagull Support Portalsupport.seagullscientific.com
- Submit a request – Seagull Support Portalsupport.seagullscientific.com
- Babagan Kitawww.bartendersoftware.com
- seagullscientific.comwww.seagullscientific.com
- seagullscientific.com/support/bartender-life-cycle-schedule/www.seagullscientific.com
- Manual panggunamanual.tools